Fernleigh Guest House

Privacy Policy

This Privacy Notice explains how we at Fernleigh Guest House use any personal information we collect about you

What information do we collect about you

When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking. We may also collect a debit or credit card number to take the deposit equal to the first night of your stay.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.

We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.

How is your data stored

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, Queensborough Group who also work with a company called SEC-1, and subprocessors involved in the process of online bookings called HotelHost and Rackspace. Neither we nor Queensborough will share your information with any third party unless there is a legal reason for doing so.

Marketing

We do not send out any marketing either via email or post. All special offers will be posted on our facebook page which you are free to join or leave at any time Guest Registration

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

For commonwealth guests;
• Name and nationality

Non commonwealth guests;
• Name, nationality, passport number, address of next destination

We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay. Access to your information You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at hello@fernleigh.net

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

WiFi Surveillance Cameras

We currently have no wi-fi surveillance cameras